Why you shouldn’t use BT business
Sunday, September 14th, 2008
My new office use BT for their ADSL. We had a problem with mail disappearing between people in the office. So I emailed BT and asked them what was happening. Before they would help, they needed three emails in the last 72 hours that had disappeared.
I provided three emails satisfying this criteria. I did what most people would do and sent an email with the subject ‘test’ which was not delivered and sent this to BT. Their response was that emails with the word test in the subject line would be spam filtered, and you cannot access to the mails they have filtered. Since we are a company that performs tests, I asked if this could be removed? BT said that they could not do this. OK, so can BT just whitelist all mails within our domain? Again, no.
BT also cannot provide email lists. Think about that. The flagship British technology company is incapable of providing your business with an email list. That is so poor, I’m speechless.
All in all, BT don’t seem capable of providing reliable email service and are also not willing to help fix problems when they occur. And their online management interface sucks as well. Avoid.
When you add in phorm to this, I see no reason to ever use a BT product if you can avoid it.
I provided three emails satisfying this criteria. I did what most people would do and sent an email with the subject ‘test’ which was not delivered and sent this to BT. Their response was that emails with the word test in the subject line would be spam filtered, and you cannot access to the mails they have filtered. Since we are a company that performs tests, I asked if this could be removed? BT said that they could not do this. OK, so can BT just whitelist all mails within our domain? Again, no.
BT also cannot provide email lists. Think about that. The flagship British technology company is incapable of providing your business with an email list. That is so poor, I’m speechless.
All in all, BT don’t seem capable of providing reliable email service and are also not willing to help fix problems when they occur. And their online management interface sucks as well. Avoid.
When you add in phorm to this, I see no reason to ever use a BT product if you can avoid it.
